Terms & Condition

Scuba diving courses & trips might be cancel or rescheduled because of the weather that are not suitable for our activity, for example, high waves, strong current and wind. Dive sites are chosen every day dependent on weather and ocean conditions, your security and the wellbeing of our staff is fundamental for us. On the off chance that you asked a site inaccessible because of weather we will do our best to find another option for you.

Juara Scuba Academy will attempt to stick to the agenda, yet claim all authority to change the schedule or cancel the excursion. Our instructors / divemasters decide about the dive sites and/or cancellation of the trips. All our decision are taken regarding yours and our own safety.

GENERAL CONDITIONS

  • We depart every day at 8:30am for all our day trips.
  • We requests that you bring your certification card and up to date logbook with you. In the event that you have lost your certification card, please contact your certifying agency to ask for a replacement.
  • On any scuba diving/snorkeling trip with us, each participant is responsible for all equipment supplied by our center. Any damage or loss will be charged for. A receipt for the repair / purchase of the new item(s) will be provided upon request.
  • We recommend to wait 12h after 1 dive and 18h+ for multiple dive before taking a commercial flight.
  • Our price listed in Malaysian Ringgit (MYR).
  • We depart every day at 8:30am for all our day trips.
  • We requests that you bring your certification card and up to date logbook with you. In the event that you have lost your certification card, please contact your certifying agency to ask for a replacement.
  • On any scuba diving/snorkeling trip with us, each participant is responsible for all equipment supplied by our center. Any damage or loss will be charged for. A receipt for the repair / purchase of the new item(s) will be provided upon request.
  • We recommend to wait 12h after 1 dive and 18h+ for multiple dive before taking a commercial flight.
  • Our price listed in Malaysian Ringgit (MYR).

Cancelation Policy

A fee will be charged as follows in case of cancellations of day trips and courses :

  • The deposit payments and any payments made in advance of arrival are non-refundable.
  • In the event, you are unable to come, and inform us minimum 21 days in advance of your booking start date then we will credit your deposit and any balance payments made towards a future booking with Juara Scuba Academy, up to a maximum of 12 months from the start date of your original booking.
  • In the event, if Malaysian government implements on interstate travel banned, we will credit your total deposit and any balance payment made towards a future booking with Juara Scuba Academy, up to a maximum of 12 months from the start of your original booking.
  • No refunds are available in case of illness, missed dive trips, or shortening of your stay, please ensure that you have valid travel insurance that covers this eventuality. If we are forced to cancel any part of your stay or dives due to weather or other unforeseen circumstances, then a refund or credit towards a future holiday will be offered.
  • The excursion is pending until minimum participant book. We will try to look for an alternative, if we are unsuccessful to do so a full refund of deposit less transaction fee will be issued.
  • We will study each cancellation independently and may reimburse the deposit all or partially less administration fee. Juara Scuba Academy reserve the right to make no refund of the deposit.
  • Cancellations the day of the trip, will be charged 100% of the agreed price.
  • Rain, wind our cloud are no legitimate reason for cancellation by client, in that case full price will charged.
  • Clients who can’t dive because of seasickness or different causes are in charge of the expense of their day.
  • If you booked for multiple day package and decided to cancel partially or fully. You will be charged 100% of the agree price.

CERTIFICATION COURSES

  • When you enroll in diving course, you do not buy a license but you are paying for a training. All student must meet requirement and it is conceivable to fail, which will not qualify you for a refund.
  • Any eLearning or coursework assigned to student has to be completed before arrival. For any incomplete assignments that will delay the completion of the course, the customer will be charged a surcharge of MYR200.00 not including the extension of accommodation if needed.
  • If you decide to drop your certification course after it has started, we will not reimburse the fee already paid.
  • Your instructor is the only able person to deliver your license, regarding how you demonstrate the skills, how comfortable you are in the water, and the result on your written test.
  • In the event that you are not following your instructor ‘direction, or can’t effectively meet PADI or SSI requirement, you may not get your license. If you do not agree with your educator assessment you can ask for a reevaluation by another Instructor. All students who do not obtain their license may request a written reason.
  • In case you require additional preparation (over one day) to fill the requirement, we claim all authority to charge you for these extra days.
  • If you have any questions, please feel free to contact us via the form, email, or via Whatsapp.

insurance

We recommend that if you intend to go scuba diving, you make sure you have an insurance policy that covers this activity. There are several insurance companies to choose from. We recommend Divers Alert Network (DAN) a non-profit group run by scuba divers, for scuba divers. They are tried and tested, and very reasonably.

You can sign up for a short term diving DAN insurance through us. Contact us to have a peace of mind during your dive experience with us.